Contact & Referrals
REFERRALS & ACCESSING SUPPORT
We aim to make accessing support for domestic abuse as simple and safe as possible for people.
We welcome domestic abuse referrals from individuals, professionals and partner organisations.
Every referral is treated with care, confidentiality, and respect.
WHO CAN REFER?
We welcome referrals from:
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Individuals seeking support for themselves
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Health and social care professionals
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Domestic abuse and community organisations
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Schools, GP practices, and mental health teams
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Support workers and counsellors
If you’re unsure whether our service is right for you or your client, please get in touch. We’ll be happy to guide you.
📩 info@soteriarecovery.org
🌐 soteriarecovery.org
REFERRAL PROCESS
Submit the referral form
– Complete our secure online contact form.
Initial contact
– We’ll review the referral and get in touch within 1–3 working days.
– We will request a brief phone conversation to ensure we’re offering the right support.
Assessment & allocation
– We’ll arrange the correct form of support for your needs.
Ongoing support
– Counselling or group sessions will begin once you’re ready and comfortable to proceed.
✨ Our process is trauma-informed and never rushed.
CONFIDENTIALITY & DATA PROTECTION
We take confidentiality and safeguarding seriously.
All personal information shared with us is handled securely and in line with GDPR regulations.
We only share information if someone is at risk of harm, and always aim to do so transparently and sensitively.
Get in Touch
You don't have to know exactly what you need before reaching out.
Whether you have a question about our recovery groups, would like to enquire about counselling, or simply want to know if Soteria is the right place for you, we'd be happy to hear from you.
Every enquiry is treated with care, compassion and confidentiality.
Email:
info@soteriarecovery.org
We aim to reply within 2 working days.
💻 Online
Recovery Groups
One-to-One Counselling
Available throughout the UK via secure online sessions.