Safeguarding & Governance

Creating safe, transparent, and trauma-informed spaces for healing and recovery.

Our Commitment to Safety

At Soteria Trauma & Recovery CIC, safeguarding is at the heart of everything we do.
We are committed to creating environments where clients, staff, and volunteers feel safe, respected, and protected from harm.

Our approach is proactive and trauma-informed — ensuring that safety, dignity, and confidentiality are upheld in every aspect of our work.

We believe that every person deserves to access support without fear, and that safeguarding is a shared responsibility across our whole organisation

Safeguarding Standards & Practice

We follow national safeguarding legislation and best-practice guidance, including:

  • The Care Act (2014)

  • The Children Act (1989, 2004)

  • Working Together to Safeguard Children (2018)

  • Safeguarding Adults at Risk Framework (Care and Support Statutory Guidance, 2016)

Our safeguarding practices also align with regional frameworks and multi-agency guidance in the South West of England, in line with the North Somerset Safeguarding Adults Board and local authority procedures.

Governance & Accountability

Soteria Trauma & Recovery CIC operates under clear governance structures that promote transparency, accountability, and ethical leadership.

Our Directors — Tours and Thalia — are qualified psychotherapists and members of the BACP.

We jointly oversee safeguarding, professional standards, and clinical governance.

  • Designated Safeguarding Leads (DSLs):
    Tours and Thalia

Both Directors hold shared responsibility for safeguarding and ensuring all concerns are managed promptly, confidentially, and in accordance with statutory guidance.

Additional responsibilities:

  • Health & Safety Lead and First Aider: Tours

  • Clinical Oversight and Therapeutic Practice: Both Directors

Regular supervision, policy reviews, and reflective governance meetings ensure that the organisation’s practice remains ethical, compliant, and trauma-informed.

Policies & Procedures

We maintain a suite of policies that guide safe, ethical, and person-centred practice, including:

  • Safeguarding Policy (Adults and Children)

  • Health & Safety Policy

  • Data Protection and Confidentiality Policy

  • Equality, Diversity & Inclusion Policy

  • Complaints and Whistleblowing Policy

Copies of these policies can be requested by contacting us directly.
📩 info@soteriarecovery.org

(Downloadable policy documents will be available soon.)

Reporting Concerns or Seeking Support

If you have a safeguarding concern relating to Soteria Trauma & Recovery CIC, please contact our safeguarding team:
📩 info@soteriarecovery.org

If someone is at immediate risk, contact emergency services (999) or the North Somerset Safeguarding Adults Board.

Review & Oversight

Our safeguarding and governance framework is reviewed annually by both Directors to ensure it remains robust, compliant, and trauma-informed.

We are committed to continuous improvement, transparency, and accountability — ensuring our work always reflects the principles of safety, compassion, and integrity that define Soteria.